Privacy Policy

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Privacy Policy

Effective Date: [Insert Date]

At Ritzy, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect certain information, including:

Full name
Mobile number
Email address
Billing and shipping address
Order and purchase details
Payment-related information
Information you provide when contacting our customer support
Any other information voluntarily provided by you

We may also automatically collect limited information such as your IP address, browser type, device information, and website usage data for security and website improvement purposes.

2. How We Use Your Information

We may use the information collected to:

Process and deliver your orders
Confirm and communicate your orders
Process payments through our payment service providers
Provide customer support
Handle exchange requests and other order-related issues
Improve our products, services, and website
Send important updates regarding your orders
Prevent fraud, misuse, or unauthorized activity
Comply with applicable legal and regulatory requirements

We will not use your personal information for purposes unrelated to our business without appropriate notice or consent, where required.

3. Payment Information

Payments made through our website may be processed by third-party payment gateways.

Ritzy does not ordinarily store your complete debit card, credit card, UPI, or banking credentials on its own servers. Payment information is handled by the applicable payment service provider according to its own privacy and security practices.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, such as:

Payment gateway providers
Shipping and delivery partners
Website hosting and technology providers
Customer support or service providers
Government authorities or legal bodies when required by law

Such information will be shared only to the extent reasonably necessary for the relevant purpose.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website usage, and improve website functionality.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.

7. Third-Party Links

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

Ritzy is not responsible for the privacy practices, content, or security of such third-party websites. We recommend reviewing their respective privacy policies before providing them with your information.

8. Marketing Communications

If you choose to receive promotional communications from us, we may contact you through email, SMS, WhatsApp, or other available communication channels regarding new products, offers, collections, or updates.

You may opt out of promotional communications at any time by contacting us or using the unsubscribe option where available.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate steps.

10. Retention of Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including processing orders, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal requirements.

11. Your Privacy Rights

Subject to applicable law, you may contact us regarding your personal information and request appropriate action, such as access, correction, or deletion where applicable.

To make a privacy-related request, please contact us using the details below.