Shipping Policy

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Shipping Policy

At Ritzy, every piece is carefully curated and handcrafted with love, care, and attention to detail. As many of our products are handmade and delicate, we follow a strict No Return & No Refund policy.

Please read the following policy carefully before placing your order.

1. No Returns

We do not accept returns on our products once an order has been delivered.

Customers are requested to carefully check the product details, photographs, specifications, and available options before placing an order.

2. No Refunds

We do not provide refunds or monetary reimbursements for products purchased from Ritzy.

Once an order has been successfully placed, the order amount cannot be refunded due to a change of mind, incorrect selection, or any other personal reason.

3. Exchanges

We offer exchange only, subject to the following conditions:

Exchange requests must be raised within 3 days of delivery.
The product must be unused, unworn, undamaged, and in its original condition.
The product must be returned with its original packaging, tags, and accessories, wherever applicable.
Products showing signs of use, damage, stains, alterations, or mishandling will not be eligible for exchange.
Exchanges are subject to product availability.
If the requested replacement product is unavailable, an alternative product of equivalent value may be offered.
Any applicable shipping or exchange charges will be borne by the customer, unless the product received is defective, damaged, or incorrect due to an error on our part.

4. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please share clear photographs/videos of the product and its packaging with us so that we can review the issue and provide an appropriate resolution, which may include an exchange.

5. Non-Exchangeable Products

The following products are not eligible for exchange:

Customized or personalized products
Made-to-order products
Products purchased during sale or clearance, where specifically stated
Products that have been used, worn, altered, washed, damaged, or mishandled
Products returned without their original packaging or tags

6. Exchange Process

To request an exchange, please contact us at:

Email :

Please mention your order number, reason for exchange, and attach clear photographs/videos of the product.

Our team will review the request and guide you through the exchange process.

7. Important Note

Due to the handcrafted nature of our products, minor variations in colour, texture, bead placement, size, or finish may occur. Such variations are a natural characteristic of handmade products and will not be considered defects.

By placing an order with Ritzy, you acknowledge and agree to the terms of this Refund, Return & Exchange Policy.

We truly value your support and understanding.

Where Pearls Meet Perfection ♡