Terms Of Service

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Terms Of Service

Effective Date: [Insert Date]

Welcome to Ritzy by Snehl Lata Gupta. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms & Conditions.

Please read these terms carefully before placing an order.

1. About Ritzy

Ritzy is a brand offering handcrafted and curated pearl bags, accessories, home décor, and related products.

Many of our products are handmade. Therefore, slight variations in colour, texture, shape, bead placement, and finish may naturally occur and are not necessarily considered defects.

2. Product Information

We make reasonable efforts to display product photographs, colours, sizes, descriptions, and other details as accurately as possible.

However, colours may appear slightly different depending on your device, screen settings, lighting, or photography conditions.

The actual product may have minor differences due to its handmade nature.

3. Product Availability

All products are subject to availability.

Ritzy reserves the right to modify, discontinue, or temporarily remove any product without prior notice.

If an order is placed for a product that subsequently becomes unavailable, we will contact the customer and provide an appropriate resolution.

4. Pricing

All product prices displayed on the website are subject to change without prior notice.

Ritzy reserves the right to correct pricing, product description, or other listing errors.

If an order is affected by a significant pricing or listing error, we may contact the customer before processing the order.

5. Placing an Order

By placing an order, you confirm that:

The information provided by you is accurate and complete.
You are authorized to use the payment method selected.
You have reviewed the product details before placing the order.
You agree to our Refund, Return & Exchange Policy.

Once an order has been placed, changes or cancellations may not always be possible if the order has already been processed or dispatched.

6. Payment

Orders must be paid for using the payment methods made available on our website.

Payments may be processed through third-party payment gateways. Ritzy does not ordinarily store your complete card, banking, or UPI credentials.

An order will be processed after successful confirmation of payment.

7. Shipping & Delivery

We aim to dispatch and deliver orders within the estimated time mentioned on the website.

Delivery timelines may vary due to factors such as:

Shipping partner delays
Weather conditions
Public holidays
Incorrect or incomplete address information
Events beyond our reasonable control

Ritzy will not be responsible for delays caused by circumstances beyond our reasonable control.

Customers are responsible for providing an accurate shipping address and contact details.

8. Returns & Refunds

Ritzy follows a No Return and No Refund policy.

We do not accept returns or provide monetary refunds for products purchased through our website, except where a different remedy is required under applicable law.

However, exchanges may be offered subject to the conditions specified in our Refund & Return Policy.

Please review our Refund & Return Policy before placing an order.

9. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from the product ordered, you must contact us within the timeframe specified in our Refund & Return Policy.

Photographs and/or videos of the product and packaging may be required to assess the issue.

Subject to verification, an exchange or other appropriate remedy may be provided.

10. Customized & Handmade Products

Customized, personalized, and made-to-order products may require additional time for preparation.

Once production has started, such orders may not be eligible for cancellation or exchange, except where required by applicable law.

Because our products may be handmade, minor differences between pieces are natural and may not constitute defects.

11. Intellectual Property

All content appearing on the Ritzy website, including but not limited to:

Brand name and logo
Product photographs
Designs
Text and descriptions
Graphics
Videos
Website layout
Original creative content

is owned by or licensed to Ritzy and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, or commercially use our content without prior written permission.

12. Website Use

You agree not to:

Use the website for any unlawful purpose.
Attempt to gain unauthorized access to the website or its systems.
Introduce viruses, malware, or other harmful material.
Copy or misuse our content.
Interfere with the security or functioning of the website.
Provide false or misleading information while placing an order.

13. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers, analytics tools, and social media platforms.

Your use of such services may be subject to the terms and privacy policies of the respective third parties.

Ritzy is not responsible for the independent policies or practices of third-party service providers.

14. Limitation of Liability

To the extent permitted by applicable law, Ritzy shall not be liable for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable law.

15. Force Majeure

Ritzy shall not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control, including natural disasters, strikes, government restrictions, transportation disruptions, technical failures, or other unforeseen events.